Contact

How can I contact The Scarborough Joke & Magic Shop?

You can contact us through our website contact form, by telephone during opening hours, or by visiting our Scarborough shop in person. Our team is always happy to help with product enquiries, orders and advice.

📞 Phone: 01723 379222 (10am-5pm)
Open every day (Except Christmas Day)
📧 Email: sales@scarboroughjokeshop.com

Or use the contact form below.
We'll get back to you as soon as possible, usually within 24 hours

What are your opening hours?

Our customer service team is available during our normal shop opening hours.
We are open every day (except Christmas Day) 10am to 5pm.

What days are you open?

We are open every day (except Christmas Day) 10am to 5pm.

Can I visit your shop for advice before buying?

Yes!
We welcome visitors to our Scarborough store and are happy to provide recommendations on magic tricks, fancy dress costumes, novelty gifts and practical jokes.
📍81 Eastborough, Scarborough, YO11 1NH. UK

Can I collect my order from your Scarborough shop?

Yes! All our products are available for Click & Collect. We'll notify you when your order is ready for collection, usually ready in 20 mins

How quickly will I receive a reply to my enquiry?

We aim to respond to all customer enquiries as quickly as possible, typically within 24 hours. During busy periods, responses may take slightly longer.
If you feel you need an urgent response, call us 01723 379222 (10am-5pm) We are open EVERYDAY (Except Christmas Day)

Orders

What payment methods do you accept?

We accept a wide range of secure payment methods through our Shopify checkout, powered by Stripe Payments.

You can pay using major debit and credit cards, including Visa, Mastercard and American Express, as well as popular digital payment options where available.

All payments are processed securely using industry-standard encryption to help keep your information safe.

If you experience any difficulties during checkout, please contact our customer service team and we'll be happy to help.

Can I place an order over the phone?

Yes!
Please call us (01723 379222) and we will be happy to take your order. We accept all major debit and credit cards.

What is your online return policy?

We are sure you'll love our products, but If you are not 100% satisfied please contact us, and we'll try our best to resolve any problems.

You have 7 days from receiving your order to notify us if you have changed your mind.

View our full online Returns Policy here.

Can I change or cancel my order?

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How can I check the status of my order?

If you have an order enquiry, please contact us with your order number and we will be happy to provide an update.

My order hasn't arrived. What should I do?

Please allow the estimated delivery time to pass before contacting us. If your order appears delayed, get in touch and we will investigate with the delivery provider.

How can I report a problem with my order?

You can contact us via telephone, email or our website contact form. Please include your order number and details of the issue.

Products

What sizes are your fancy dress costumes?

Fancy dress costume sizes can vary significantly between manufacturers, so there is no single sizing standard that applies to every costume we sell.

To help you choose the correct size, we provide a detailed Size Guide for each costume product. You can find this under the "Size Guide" tab on the individual product page, where you'll see measurements and sizing information supplied by that specific manufacturer.

We strongly recommend checking the measurements shown on the product page before ordering, as costume sizes may differ from standard UK clothing sizes. If you're unsure which size to choose, please contact us and we'll be happy to help.

I can't find a product on your website. Can you help?

Yes! If you're looking for a specific item that isn't listed online, please contact us and we'll do our best to help locate it or suggest suitable alternatives.

Shipping

What are your shipping costs?

Spend over £20 and SHIPPING IS FREE. This is Royal Mail (2nd Class) delivery to anywhere in the UK.
(You can upgrade your shipping method to an EXPRESS method at checkout.)
Spend under £20 and shipping is only £3.99
For more information on shipping, visit our Shipping Information Page.

Do you ship internationally?

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How can I track my order?

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