FAQs
1. How can I contact The Scarborough Joke & Magic Shop?
You can contact us through our website contact form, by telephone during opening hours, or by visiting our Scarborough shop in person. Our team is always happy to help with product enquiries, orders and advice.
Get In Touch
📞 Phone: 01723379222
📧 Email: sales@scarboroughjokeshop.com
Or use the contact form below and we'll get back to you as soon as possible.
2. What are your customer service opening hours?
Our customer service team is available during our normal shop opening hours. We are open every day 10am to 5pm (Except Christmas Day)
3. How quickly will I receive a reply to my enquiry?
We aim to respond to all customer enquiries as quickly as possible, typically within one working day. During busy periods, responses may take slightly longer.
4. Can I visit your shop for advice before buying?
Yes. We welcome visitors to our Scarborough store and are happy to provide recommendations on magic tricks, fancy dress costumes, novelty gifts and practical jokes.
5. Can you help me choose a magic trick?
Absolutely. Whether you're a complete beginner or an experienced magician, we can recommend suitable tricks based on your experience level, budget and interests.
6. I can't find a product on your website. Can you help?
Yes. If you're looking for a specific item that isn't listed online, please contact us and we'll do our best to help locate it or suggest suitable alternatives.
7. Can I place an order over the phone?
Please contact our team and we will advise on the best way to place your order.
8. How can I check the status of my order?
If you have an order enquiry, please contact us with your order number and we will be happy to provide an update.
9. My order hasn't arrived. What should I do?
Please allow the estimated delivery time to pass before contacting us. If your order appears delayed, get in touch and we will investigate with the delivery provider.
10. I've received the wrong item. How do I get help?
If you have received an incorrect item, please contact us as soon as possible with your order details and, where possible, a photograph of the product received.
11. My item arrived damaged. What should I do?
Please contact us promptly with details of the damage and photographs if available. We will work with you to resolve the issue as quickly as possible.
12. How do I return an item?
Please contact our customer service team before returning an item. We will provide guidance on the returns process and any applicable conditions.
13. Can I cancel my order?
If your order has not yet been dispatched, we may be able to cancel it. Contact us as soon as possible and we will advise.
14. Do you offer advice on fancy dress costumes?
Yes. Our team can help you choose costumes, accessories, wigs, hats, masks and make-up for parties, events and themed occasions.
15. Can you recommend products for a party or event?
Certainly. We can suggest practical jokes, novelty gifts, costumes, decorations and entertainment products to suit your event.
16. How can I report a problem with my order?
You can contact us via telephone, email or our website contact form. Please include your order number and details of the issue.
17. Do you offer support after purchase?
Yes. If you have questions about a product you've purchased from us, we're happy to help wherever possible.
18. I need help learning a magic trick. Can you assist?
Many products include instructions, but if you need additional guidance, please contact us and we'll do our best to point you in the right direction.
19. Can I contact you about bulk or group purchases?
Yes. If you're purchasing for a school, club, organisation, event or party, please get in touch to discuss your requirements.
20. What information should I include when contacting customer support?
To help us assist you quickly, please include your name, order number (if applicable), contact details and a clear description of your enquiry.
21. How can I provide feedback about my experience?
We welcome customer feedback. You can contact us directly or leave a review on google to let us know about your experience with The Scarborough Joke & Magic Shop.
22. Can I contact you about product availability?
All of our product inventory is live on our website, but if you're unsure whether a product is in stock or due back in stock, please contact us and we'll be happy to help.
23. Do you help customers choose gifts?
Absolutely. We can recommend suitable gifts based on age, interests, occasion and budget.
24. What is the fastest way to get help?
For urgent enquiries, calling the shop during opening hours is usually the quickest way to speak to a member of our team.
25. Why should I contact The Scarborough Joke & Magic Shop?
Our experienced team has helped customers find the perfect magic tricks, practical jokes, fancy dress items and novelty gifts for decades. We're always happy to answer questions and offer expert advice.
Get In Touch
📞 Phone: 01723379222
📧 Email: sales@scarboroughjokeshop.com